0203 137 5087  enquires@quantum-underwriting.com
CONTACT US

 

our team  

Building 11
Hatton Technology Park
Dark Lane
Hatton
CV35 8XB

0203 137 5087
enquires@quantum-underwriting.com

At Quantum we pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain. In the unlikely event that you are not satisfied about something we have or haven't done, we have a set procedure to follow. Please contact our office for details.

Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).
You can contact FOS using the various methods below and we have provided a brief guide to their service here and a link to their website here.

By phone Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm
0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
or from abroad on +44 20 7964 0500

By post
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Online Dispute Resolution platform
Consumers wishing to complain about a policy sold by email, can register the complaint using the Online Dispute Resolution platform (ODR) at http://ec.europa.eu/consumers/odr/

Quantum is the trading name of Arthur J. Gallagher Insurance Brokers Ltd. We are the data controller of any personal information you provide to us or personal information that has been provided to us by a third party. We collect and process information about you in order to arrange insurance policies and to process claims. Your information is also used for business purposes such as fraud prevention and detection and financial management. This may involve sharing your information with third parties such as insurers, reinsurers, other brokers, claims handlers, loss adjusters, credit reference agencies, service providers, professional advisors, our regulators, police and government agencies or fraud prevention agencies.

We may record telephone calls to help us monitor and improve the service we provide. For further information on how your information is used and your rights in relation to your information please see our privacy notice. If you are providing personal data of another individual to us, you must tell them you are providing their information to us and show them a copy of this notice.

 

YOUR HOMES

Buying off the peg insurance is a fundamentally flawed strategy.

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YOUR HOMES CONTENTS

Under-insurance catches most people out.

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YOUR VALUABLES

Unique items deserve the best possible insurance.

your jewellery & watches  
your art & antiques  

YOUR CARS

Paying a little more to insure your cars is a wise investment.

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